Services

Two ways to work together

An hourly call for urgent situations. Ongoing retainer for active claim management. Both employer-side only — no conflicts of interest.

Which stage are you at?

Match your situation to the right response

01 Fresh claim — first 48–72 hours

Claim just lodged or insurer just called

You need to understand your obligations, what not to say, and what to do right now.

→ Hourly Advisory
02 Active, escalating, or ongoing

Claim is progressing and needs active management

RTW planning, insurer correspondence, documentation, and strategy — managed every week.

→ Monthly Retainer
01
Hourly Advisory

Understand your position before you respond

$250 per hour · Available within 24 hours

Most employers make their most damaging mistakes in the first 48 hours — saying the wrong thing to the employee, mishandling insurer contact, or failing to document correctly. One conversation with a specialist prevents months of problems.

What's covered

  • Review of claim documentation and initial correspondence
  • Your obligations explained in plain English
  • Guidance on what to say — and not say — to the employee and insurer
  • Immediate documentation checklist
  • Honest assessment of liability exposure and claim merit

Best for

  • Claim just lodged or insurer just made contact
  • You need urgent clarity before responding
  • One-off questions on an existing claim
  • A second opinion before making a significant decision
Request Advisory Call
02
Monthly Retainer

Ongoing claim management — from lodgement to resolution

From $2,500 per month · Scoped after initial review

Psychological injury claims are not resolved with a single document. As the employee's capacity changes, the insurer asks more questions, and the treating team updates their recommendations — your obligations evolve with it. The retainer covers everything: RTW planning and ongoing review, insurer correspondence, documentation, and claim strategy, managed consistently until resolution.

What's included

  • Initial claim assessment and liability review
  • RTW plan creation and ongoing monthly updates as capacity changes
  • Insurer correspondence reviewed and guided
  • Stakeholder communication — insurer, treating GP, employee
  • Documentation and compliance across the claim lifecycle
  • Weekly check-in call during active phases
  • Dispute response support if the claim is contested
  • Premium impact monitoring and strategy

Best for

  • Active psychological injury claim requiring ongoing RTW management
  • Claim is escalating, disputed, or approaching the 130-week threshold
  • You want a specialist managing the claim — not just advising on it
  • You've already had an hourly call and need ongoing support
Submit Claim for Assessment
How it typically works

Most clients start with a call

You don't need to commit to ongoing support to get help today. Most clients start with a single hourly call to understand their position — and move to the retainer once the claim is clearly active and ongoing management is needed.

1
Submit your claim for assessment

Brief details about your situation. We respond within 24 hours.

2
Hourly advisory call

Understand your obligations, risks, and what to do next. From $250, no obligation beyond that.

3
Retainer if ongoing management is needed

RTW planning, insurer management, and claim strategy — handled every week until resolution.

Submit Your Claim